Shipping & Returns

ESTIMATED SHIPPING & DELIVERY TIMES

When an order is placed, it is sent to a fulfillment center. The estimated fulfillment time is 2 – 7 business days. About 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Please note that fulfillment time does not include shipping time. The estimated delivery time can be calculated at checkout. 

 

I NEED HELP WITH MY ORDER

Please contact us at LuxremOfficial@gmail.com and include your name, email address, and order number. Responses can take 24 to 48 hours.

 

ORDER CANCELLATION

Please contact us at LuxremOfficial@gmail.com and include your name, email address, and order number. We will attempt to cancel the order before it is dispatched by our fulfillment team. Please note that we can not cancel an order that has been shipped out. 

 

TRACK AN ORDER

Please allow up to 48 hours before tracking an order. In order to track an ongoing order, please use our Order Tracking Form

 

MISSED DELIVERY

Contact your local postal service or sorting office to see if the item has been returned to the depot as undelivered & or awaiting collection. Use your tracking ref to arrange a redelivery with the courier. If you believe the order is lost, please contact our customer service team for assistance.

 

RETURNS

Please contact us within 14 days of the order delivery to declare a return, any unwanted items must be returned within 14 days of notifying us. Please contact our customer service team for instructions.

 

Please Note:

  • Customers are liable for the return shipping costs unless an item is received in error, is damaged or defective. Please contact our customer service team before returning any item(s) to us.
  • Please ensure that your returned product is in the same condition as it was when received. Items must be in their original condition & in their original packaging, unworn, unwashed & complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.

 

WHERE IS MY REFUND?

Typically, the refund takes 1-5 business days to be reflected in your account after the refund has been submitted. Please note that the time it takes for you to see the refund depends on your bank.